IT Assistant
As a detail-oriented IT Assistant, I provide critical support across the organization, ensuring systems run smoothly, users are empowered, and technical issues are resolved efficiently.
User Support & Ticketing
Providing friendly and effective technical assistance
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Key Responsibilities:
- Serving as the first point of contact for technical issues.
- Managing and prioritizing tickets in systems like Jira or Zendesk.
- Troubleshooting software, hardware, and network problems.
- Clearly communicating solutions to non-technical users.
System Maintenance
Ensuring system health and security
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Key Responsibilities:
- Performing regular software updates and patch management.
- Monitoring system performance and network health.
- Managing user accounts and access permissions.
- Assisting with data backup and recovery procedures.
Onboarding & Provisioning
Equipping new hires for success
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Key Responsibilities:
- Setting up and configuring new laptops and workstations.
- Creating user accounts across multiple platforms.
- Providing initial IT orientation and training for new employees.
- Managing hardware inventory and asset tracking.